A History of Quality Service

Gaylord CollisionMany things have changed in the past 25 years at Gaylord Collision especially the square footage of the facility and the number of professional staff. But our success is due to much more then big buildings and additional employees.
 When you enter into the large comfortable waiting room and office, you immediately sense that you are at a collision facility that is not just serious about our service, but you will also be greeted with a friendly smile from staff professionals that will focus on your individual needs with sincere care and concern.


Over the past 25 years, this company has grown from 2,400 to 20,000 square feet, and from just 2 employees to 15. Gaylord Collision believes that these years reflect a combined experience that has developed us into an industry leader not only in automobiles, but also in semi trucks, motor homes, travel trailers of all sizes, and marine craft. Quality support is vital, and through its prominent customer service, Gaylord Collision now has a customer base as far south as Saginaw, reaching far north into the Upper Peninsula, and spreading from Alpena to Traverse City.

One of the biggest keys to our success is also one of our most important priorities: Each customer is treated with the same amount of care and concern, no matter who they may be, and regardless of the scale of the repair or service.
 Gaylord Collision’s 25 years have been some very exciting times for the Butler family business. During those years they have been able to start Hannah Auto Sales, Line-X of Gaylord, and most recently Charlevoix Collision. While Hannah Auto and Line-X share addresses with Gaylord Collision, Highway 131 South in Charlevoix, Michigan hosts the activities of Charlevoix Collision.


Reflecting back these past years, it is obvious that Gaylord Collision has established a winning combination. An organized and modern facility, top-of-the-line equipment, and a caring trained operating staff. This is a proven formula that has earned them the title of, "Northern Michigan’s Choice”.